From classic to contemporary, find the perfect rug for your aesthetic
More than just rugs — we're committed to quality, sustainability, and craftsmanship
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Handcrafted by skilled Indian artisans, using premium natural materials and ethical, small-
batch production. Expect authentic techniques, durable construction, and timeless design.
In India, by artisan weaving communities using traditional knotting and weaving methods.
Yes, we ship worldwide. Rates and delivery times vary by destination and rug size; details
appear at checkout.
Fair wages, safer workplaces, healthcare support, and education initiatives for artisan
families—sustaining heritage crafts. Imperial is also the founding member of Care & Fare.
Yes—choose your size, colors, material, pattern, and finish.
A fully made-to-order rug tailored to your specs. Share your dimensions, palette, references, or sketches; we’ll develop a visualization and proceed after your approval.
Typically 5–12 weeks, depending on size, design complexity, and technique.
Absolutely—upload sketches, artwork, photos, or CAD files; we’ll translate them into a weave-ready map.
Materials: wool, silk, bamboo silk, viscose, jute, cotton.Techniques: hand-knotted, hand-tufted, flatweave, hand-woven.
Custom pieces are made to your specifications and are non-returnable (except in case of confirmed manufacturing defects).
Flatweave: no pile; lightweight, reversible, ideal for high traffic.
Wool: naturally resilient, stain-resistant, fire-resistant, and cozy.
Silk: fine detail and luxurious sheen. Both are long-lasting and premium.
Yes—ready-made listings show the actual rug. For custom rugs, we share approval images;
minor tone/texture variations are natural with hand-dyed fibers.
Vacuum weekly on low suction (no beater bar), shake out dust, and use a quality rug pad.
Blot immediately with a clean, dry cloth (don’t rub). Use mild soap with cool water if needed; call a rug-care professional for tough stains.
Avoid machine washing. Professional cleaning is recommended for handmade rugs.
Every 3–6 months to even out wear and sun exposure.
Use curtains/UV blinds, rotate routinely, and avoid prolonged direct sunlight.
Clean, roll (don’t fold), wrap in breathable fabric or cotton sheeting, and store in a cool, dry space off the floor.
Regular low-suction vacuuming, prompt blotting of spills, professional deep clean every 12–18 months, and routine rotation.
New wool rugs may shed lightly at first; this reduces with regular vacuuming and use.
Yes—within 24 hours of placement. Once processed or shipped, the order can’t be canceled. For custom rugs, cancellation isn’t possible after production begins.
Contact Customer Support with your order number as soon as possible. If it hasn’t been processed or shipped, we’ll cancel and confirm via email.
Yes for in-stock rugs; for custom rugs we provide approval photos before shipping.
Unused, ready-made rugs may be returned within the stated window in original condition/packaging. Custom rugs are non-returnable.
Contact Customer Support with your order details to receive return instructions and an authorization.
Policies vary by region; return shipping/fees may apply. Custom rugs are not eligible.
Typically 7–10 business days after the rug is received and inspected.
Eligible returns are refunded to the original payment method, minus any applicable shipping/fees.
Yes—exchanges for standard sizes are possible if the rug is unused and within the return window.
Yes—refunds are issued to the original payment method after inspection approval.
Credit/debit cards (Visa, MasterCard, American Express), bank transfers, Razorpay, and EMIs (where available). All transactions use secure, encrypted gateways.
Yes—we use industry-standard encryption and secure payment gateways.
Generally no; contact support for partial-pay or manual invoice options.
At checkout (time of purchase).
EMI/installments may be available via Razorpay/issuer programs (availability varies by region and eligibility).
Check card details and online/intl limits, try another method, or contact your bank. Our team can help with alternatives.
Order confirmation and a tax invoice are emailed automatically after purchase.
Your country may levy duties, taxes, or customs fees at import.
No. Payment method can’t be changed once an order is placed. To use a different method, cancel within 24 hours (if not processed/shipped) and place a new order.
Yes—digital gift cards are available and redeemable site-wide.
We’re here to help via live chat, email, or WhatsApp.
